FAQ

1. What is Lolita fashion?

Lolita fashion is a Japanese street style inspired by Victorian and Rococo clothing, characterized by elegant dresses, petticoats, lace, and bows. At DevilAngel Store, we specialize in authentic Lolita styles, including Classic Lolita, Sweet Lolita, Gothic Lolita, and Ouji (Prince) styles, offering unique designs for every personality.

2. Are your Lolita dresses true to size?

We provide detailed size charts for every dress. Please measure your bust, waist, and hips before ordering. If you are unsure, we recommend choosing the larger size or contacting our customer service for advice.

3. Do you offer custom sizing?

Yes, for selected designs we can tailor the dress according to your measurements. Please check the product description or contact us for customization availability and pricing.

4. How long does shipping take?

• Processing Time: 5–10 business days (as each dress is carefully made and inspected).
• Standard Shipping: 10–20 business days.
• Express Shipping: 5–10 business days.

Delivery time may vary depending on your country and seasonal demand.

5. Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and estimated delivery times will be displayed at checkout.

6. What is your return policy?

We accept returns and exchanges within 15 days of receiving your order, provided the items are unused, unwashed, and in original packaging. Custom-sized dresses and clearance items are non-refundable. Please refer to our Return & Exchange Policy page for full details.

7. How should I care for my Lolita dress?

• Hand wash in cold water with mild detergent.
• Avoid bleach and harsh chemicals.
• Hang dry in a shaded area to preserve color and fabric quality.
• Store in a cool, dry place and use a garment bag for protection.

8. Do you offer matching accessories?

Yes, we offer petticoats, headbows, blouses, and Lolita-inspired shoes to complete your outfit. Check our Accessories section for the latest arrivals.

9. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your parcel’s journey.

10. How can I contact you?

You can reach us through:

• Email: support@devilangel.store
• Contact Form: Contact Us Page
• Social Media: Follow us on Instagram and Facebook for updates and promotions.